Term of Service

By using this online store, you agree to all the terms and conditions set forth in the general web terms of use for the entire site and these online store terms of use of Kenko Life Co., Ltd. (hereinafter referred to as “the Company”). Please read them carefully.

Regarding Orders

• Please select the product you wish to purchase from the product detail page of this site and proceed to the purchase screen from the cart.
• If you have already registered as a member on this site, please log in.
• Those who have not registered as a member or do not wish to register as a member can also purchase products. In that case, please enter your information in the purchase procedure.
• If you are ordering with a mobile device email address that has domain-specific reception settings, you may not be able to receive emails sent from this site.
• Please note that we do not accept shipments outside of Japan.

Establishment of Contract

When you order a product, your order is an application for a contract to purchase the product from this online store. A [Order Confirmation] email will be sent from this online store to confirm receipt of your order and to describe the details of your order. However, the acceptance of your contract application by this online store is established when the [Product Shipment Information] email is sent to you, notifying you that the product has been shipped from this online store. If you order multiple products in one order and the [Product Shipment Information] email only confirms the shipment of some of the products, the contract for the other products will not be established until a separate [Product Shipment Information] email is sent.

Non-establishment of Contract

When we receive an order from a customer, we may refuse the order if any of the following apply.

• If it is found that the customer has violated the terms and conditions in the past.
• If it is found that there is a false statement or error (especially in the shipping address, etc.) or deficiency in the order details.
• If we determine that the performance of the customer’s obligations is uncertain.
• If we determine that the customer is engaging in or is likely to engage in acts that significantly harm our interests through fraudulent sales activities (such as resale for profit).
• If there is an error in the content displayed on this site (especially price and quantity).
• If a defect is found in the product.
• If the product is sold out and cannot be procured.
• If we do not have a means of delivery to the product’s shipping address.
• If the customer engages in any of the prohibited acts described below.

Prohibited Matters

When using this online store, the following acts are prohibited.

• Placing orders, making inquiries, etc. with false information.
• Orders for the purpose of resale or profit.

Products Being Sold Out

We may not be able to deliver the desired product because it is sold out. In that case, we will contact you by email. Please be careful about email reception refusal settings.

Cancellation of Orders

Cancellations are accepted only within 24 hours after the order is placed. We do not accept returns or refunds after the product has been shipped. We will only exchange the product if the product that arrived is defective.

*In the case of a defective product, we will bear the return shipping fee. Otherwise, the customer will be responsible for the shipping fee.

◎About Credit Card Payments
The use of credit cards is based on the membership terms of each company with which the customer has a contract.
We cannot investigate any questions regarding your use of the card as it is personal information. We apologize for the inconvenience, but please contact your credit card company directly.

Billing Amount

Product price (tax included) + Shipping fee (tax included)

◎About Delivery Method and Shipping Fee
It will be calculated for each product.

Absence/Refusal to Receive

In the case of long-term absence due to customer’s convenience, and refusal or declination to receive, the package will be returned to our company once.
*In that case, we may charge you for the shipping fee for the return and the shipping fee for reshipment.

Receipt

We do not issue receipts.

About Product Shipment

We will ship within 3 business days after confirming your payment.

*Due to our pickup schedule, only orders for which payment is confirmed by 3:00 PM on weekdays will be shipped the next day.

Even if you make a payment by 3:00 PM on the same day, if the next day is a Saturday, Sunday, or holiday, it will be handled on the next business day.
*Shipment may take time depending on stock availability.

Returns and Exchanges of Ordered Products

We do not accept returns unless the product is defective. We will respond within 7 days of arrival only in the following cases.

• Initial defects
• Damage during delivery (damage to the product packaging for product protection is not covered)
• Wrong product due to our mistake

If the above is confirmed, we will exchange or return the product. Please contact 〇〇〇 first.
We will bear the shipping fee for returns, etc.
Refunds will be made within 3 business days after the returned product arrives, depending on the payment method.

About Security

We take reasonable measures to protect the privacy of our customers who visit this online store.

Handling of Personal Information

We will handle personal information acquired through the use of this service appropriately in accordance with our “Privacy Policy”.

Applicable Law and Disputes

The rights and obligations of the customer and our company in these terms and conditions, as well as all acts under these terms and conditions, shall be interpreted and applied based on the laws of Japan (however, this shall not apply if the laws of other countries are applicable due to conflict of laws such as private international law), and shall be fully established and fully functional as a contract in Japan, and the customer shall be deemed to have approved this. If a problem that cannot be resolved by the terms and conditions arises, our company and the customer shall resolve it through sincere consultation. If a lawsuit becomes necessary between our company and the customer regarding the use of the store, the Fukuoka District Court shall be the exclusive jurisdictional court of first instance.

Intellectual Property Rights

The copyrights or other intellectual property rights of the product photos and content provided in this online store belong to our company and the content providers, and the customer may not reproduce, reprint, modify, or otherwise use them for secondary purposes without permission.

Other Legal Provisions

We may change or suspend the operation of this online store or its content, in whole or in part, at any time and for any reason, without notice.
We may suspend or restrict your use of this site at any time and for any reason, without notice.
We may change these terms and conditions at any time without notice to you if we deem it necessary. After the change of these terms and conditions, if you start using this service, you will be deemed to have agreed to the changed terms and conditions.
We do not guarantee that this online store is free from defects, errors, bugs, or infringement of rights, including but not limited to accidents, failures, malfunctions, power outages, accuracy, completeness, validity, suitability for a specific purpose, and security.
We are not responsible for any damage caused to you by this online store. However, if the contract between our company and the customer regarding this service (including these terms and conditions) is a consumer contract as defined in the Consumer Contract Act, this disclaimer will not apply. Even in this case, we will not be liable for any damage caused to the customer due to our negligence (excluding gross negligence) or tort, among the damages arising from special circumstances (including cases where we or the customer foresaw or could have foreseen the occurrence of the damage).
We are not responsible for any transactions, communications, or disputes that arise between you and other customers or third parties regarding this online store.
We may change the content of this service or suspend the provision of this service without notice to you, and we will not be liable for any damage caused to you by this.

Inquiries

We only accept inquiries about this online store by email.
It may take some time to reply depending on the content of the inquiry.

Contact for inquiries about the online store

Kenko Life Co., Ltd.

Duties & Taxes
Import duties, VAT, and local taxes are not included in the product price or shipping cost.

These charges are the buyer’s responsibility and will be collected by the shipping carrier upon delivery.

The amount of taxes and duties depends on your country’s regulations (typically 5–25% of the total order value in the EU, and state sales tax in the US).

If you refuse to pay these charges and the package is returned, the shipping fee and handling cost will be deducted from your refund.